Fractional COO Services

I'm Nicholas JK Ng. I help founders figure out what's actually broken in their operations and install the systems, structure, and people to fix it.

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Services

  • Day-to-day operations. Nothing moves unless you push it. I take ownership of the operational layer so decisions get made, work ships, and the business doesn't stall waiting for you to weigh in on everything.
  • Systems and processes. Your business runs on knowledge that lives in your head. I build the documentation, workflows, and repeatable systems that let your team operate without pulling you back in.
  • Hiring, team structure, and culture. I own the hiring process, restructure where needed, and build the operating culture that keeps people working well together without you managing every dynamic.
  • Vendor and supplier management. You're chasing invoices, managing delays, and renegotiating terms you shouldn't be touching. I own your external relationships end to end so none of that lands on your desk.
  • Financial operations. Money is going out and nobody's watching the gap between what you're spending and what you planned to spend. I track it, flag what doesn't add up, and tighten the layer between your cash and your strategy.
Let's talk